GSA 10x
Artificial Intelligence Use Case Library
Hand selected to lead a team of researchers, designers, and developers to create a curated repository to store, upskill, and promote the use of AI in government.
01 Problem
In an effort to strengthen the position of the country and upskilling the workforce of the United States in the field of Artificial Intelligence, the White House issued an Executive Order that the General Services Administration (GSA) picked up as part of its Technology Transformation Services (TTS).
02 Approach
Working closely with the Head of Artificial Intelligence Portfolio and his team, we conducted a battery of interviews and prototype testing to build an MVP over the course of about 6 months. We were beholden to a few constraints, namely a finite budget, use of the US Web Design System and the extremely complicated Authority to Operate (ATO) process. Ultimately, we allowed the community of AI practitioners and educators to take a strong part in building this application as nothing like it existed.
03 Solution
The project started as an extension of GSA’s existing digital.gov. It soon gained enough interest and support to become its own entity as a flexible, product agnostic information sharing platform.
Showcase
Initially, this platform was going to be integrated into digital.gov. However, a few things caused a pivot.
- We interviewed quite a few high-ranking military officials from the US Navy. As such, many of the use cases to be shared had security considerations and had to be placed behind a login. Digital.gov is completely public, and we could not negotiate changing this (we tried).
- We immediately saw an opportunity to abstract the platform from its content, based on research done for other projects and deliver a reusable set of code that could be implemented anywhere.
- Post MVP research and planning pointed to the inclusion of a Learning Management System to truly take on the role of upskilling the workforce. This would not integrate well into digital.gov given the levels of navigation and search we would need.
Maximizing Efficiency
Another HUGE WIN from this project was when we found that another one of our project teams was redesigning the 10x.gsa.com website. All government sites are mandated to use the US Web Design System, as we were also doing with the AI project. However, once we were cut loose from integrating with digital.gov, we were free to go in any thematic direction we wanted.
This saved hundreds of hours of additional testing and design exploration. We also saved on development as the code was mostly transferable along with the excellent guidance from the original devs. Collaboration in overdrive on this one.
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